Frequently Asked Questions
1. Please note that EasyTrans delivery time is 4 to 7 working days. Working days refer to Monday to Friday. Saturdays, Sundays, and all government and non-government holidays are not included in working days.
2. In some areas, especially in village areas where courier services may face difficulty in reaching, there could be delays in delivery. Please be patient, as your parcel will reach you as soon as possible.
3. If you still believe that neither of the above conditions applies to your parcel, please contact us via our customer care service (Chat), and we will investigate the issue.
EasyTrans: Connecting Your Heart.
The guaranteed rate is an exchange rate we guarantee for a specific amount of time. This time starts after you’ve set up your transfer.
We need to receive your money within that time, or we’ll use the mid-market rate instead.
EasyTrans: Connecting Your Heart.
File a police report
If you believe you’re the victim of fraud, file a police report immediately. You can usually do this online, or by calling your local police force.
Then please report the scam to us, so we can investigate.
We can't get involved in disputes, but we may be able to supply further information to the police to help your case.
EasyTrans: Connecting Your Heart.
Once your transfer has been sent to your recipient, it can’t be canceled.
Why can’t I cancel?
The money has already left our account, and we can’t get it back.
What if I was scammed?
We rely on you to trust who you’re sending money to, so we can’t get involved in disputes between senders and recipients. However, you can let us know, and we’ll investigate to prevent this in the future.
What can I do next?
You can send your transfer receipt to your recipient and ask them to reject the payment back to us. If we receive the money back, we’ll let you know.
EasyTrans: Connecting Your Heart.
If you made a mistake in the amount you sent,
1. Your recipient needs to contact their bank and ask them to reject the payment.
2. Alternatively, your sender needs to contact us to refund the amount received in excess or not accepted, in EasyTrans's official bank accounts.
Note: A transaction fee may apply in this process.
Once rejected, the money will be sent back to us, and we'll refund it back to you.
EasyTrans: Connecting Your Heart.
If you have provided incorrect bank details, some banks can still process the transfer, but it may take a bit longer for them to match it to the correct account.
If the bank cannot process the transfer:
1. The bank will return the money to us.
2. Until the bank returns the money, we cannot edit or cancel your transfer.
Please be patient, and we will reach out to you as soon as the money has been returned.
EasyTrans: Connecting Your Heart.
EasyTrans money transfer services are among the fastest in the world, with the transfer process taking only 10 minutes for all countries, except for Pakistan, Indonesia, China, Malaysia, India, the Philippines, Australia, the United States, Dubai, Qatar, Bahrain, and Turkey.
However, if your transfer is taking longer than expected, we recommend waiting for 3 working days. Sometimes, your recipient’s bank may take extra time to process your transfer.
For transfers to China, Pakistan, and Indonesia, contact us immediately if your transfer is delayed. There is no need to wait three days, as these transfers should be completed in ten minutes.
After 3 working days:
1. Check your recipient’s details: Ensure that all the recipient's details are correct.
2. Download your transfer receipt: Share the transfer receipt with your recipient. They can provide this to their bank, which will help in locating the transfer.
Thank you for your patience and understanding.
EasyTrans Connecting Your Heart.
EasyTrans offers a wide range of services across numerous countries, providing convenience and accessibility to customers worldwide. Here's a comprehensive list of countries where various EasyTrans services are available:
Money Transfer Service: Available in over 146 nations, including Pakistan, Indonesia, China, India, Saudi Arabia, Dubai, Kuwait, Qatar, Bahrain, Korea, Turkey, Philippines, Vietnam, Australia, Germany, New Zealand, Canada, Singapore, Malta, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, San Marino, Vatican City, Andorra, Monaco, Iceland, Norway, Liechtenstein, various countries in Africa, Nigeria, and more.
Mobile Top-Up Service: Accessible in 143 countries, including Pakistan, Indonesia, China, India, Saudi Arabia, Dubai, Kuwait, Qatar, Bahrain, Korea, Turkey, Philippines, Vietnam, Australia, Canada, Singapore, New Zealand, Malta, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, San Marino, Vatican City, Andorra, Monaco, Iceland, Norway, Liechtenstein, various countries in Africa, Nigeria, and more.
Visa Service: Offered in eighteen countries, including Pakistan, Indonesia, Saudi Arabia, Dubai, Philippines, Vietnam, Singapore, Sri Lanka, Turkey, New Zealand, Australia, Germany, Malaysia, Azerbaijan, Cambodia, Tajikistan, Thailand, Albania, and more.
Gift and Goods Service: Available for China, Indonesia, and Pakistan, Pakistan , USA, Canada, UK, UAE,Australia, Germany, Japan, Indonesia, South-Africa, Singapore, New-Zealand, Philippines, Ireland, Malaysia, Saudi Arabia, Kuwait, Nepal, France, Bahrain, India, with global accessibility for customers to pay in their local currency.
POC Service: Providing Mix Marriage Couple POC Card services in Pakistan.
Pakistani Passport Renewal Service: Renew your Pakistani passport from anywhere in the world with delivery to your location.
ID Card/NICOP/POC Service: Renewal services for Pakistani ID cards, NICOP, or POC, with delivery to your home address.
Utility Bills Payment Service from Abroad: Pay utility bills (Electricity, Gas, Water, and Solar) in China, Indonesia, and Pakistan from anywhere in the world.
Payment of Children's Education Fee from Outside: Pay school, college, and university fees in China, Indonesia, and Pakistan from anywhere in the world.
Legalization of Buku Nikah, Marriage Certificate Service: Legalization services for marriage certificates from 3 Ministries and the Embassy, with delivery to your home address.
EasyTrans aims to provide convenient and secure services tailored to meet the diverse needs of customers globally.
EasyTrans Connecting Your Heart
Why EasyTrans requires personal information from its customers:
A: EasyTrans values the security and privacy of our customers' transactions. Your personal information is essential for several reasons:
1. Transaction Security: EasyTrans utilizes your personal information to secure your transactions effectively. By verifying your identity, we ensure that only authorized individuals can access and use our services, protecting you from unauthorized transactions and fraud.
2. Identity Verification: We require your personal information to confirm that you are the legitimate user of the EasyTrans service. This verification process helps us maintain the integrity of our platform and prevents identity theft or misuse of accounts.
3. Customized Service: Your personal information allows us to tailor our services to meet your specific needs and preferences effectively. By understanding your requirements, we can provide you with a seamless and personalized experience when using EasyTrans.
4. Data Security Guarantee: EasyTrans prioritizes the security of your data. We have robust measures in place to safeguard your personal information from unauthorized access, misuse, or disclosure. Our commitment to data security ensures that your information remains confidential and protected at all times.
5. Exclusive Use for Transactions: Rest assured that all the information you provide to EasyTrans is used exclusively for your verification and for facilitating the transactions you make using our platform. We do not share your personal information with any external parties without your consent.
By entrusting us with your personal information, you enable EasyTrans to ensure the security and efficiency of your transactions while guaranteeing your privacy and confidentiality. Thank you for your trust in EasyTrans.
EasyTrans Connecting Your Heart
Services Provided by EasyTrans
1. Money Transfer Service: Our reliable money transfer service operates in more than 146 countries, ensuring secure and efficient transactions for your peace of mind.
2. Visa Services for 28 Countries: With a remarkable 100% approval rate for most countries and a guarantee of a 100% refund if the application is unsuccessful, we handle your visa needs seamlessly, making your travel experience hassle-free.
3. Cheap Flight Tickets: Our platform offers access to affordable flight tickets to destinations worldwide, enabling you to travel economically while enjoying quality service.
4. Mobile Top-Up Service for 143 Countries: Specifically tailored for Pakistan, Indonesia, China, the Philippines, India, Dubai, Qatar, Turkey, the USA, Bahrain, and Afghanistan, our mobile top-up service allows you to recharge your phone conveniently, ensuring you stay connected without any hassle.
5. Utilities Bills Payments from Abroad: In Pakistan, Indonesia, and China, we provide a seamless platform for paying water and electricity bills, offering convenience and reliability to our customers.
6. Sending Goods/Gifts Service for 51 Countries: Our service enables you to send goods or gifts to your loved ones in Pakistan, Indonesia, India, Malaysia, Turkey, Dubai, the USA, the Philippines, Australia, and China, ensuring timely delivery and customer satisfaction.
7. Passport and ID Card Renewal Service and New POC: Whether you are in your home country or abroad, we can renew your Pakistani identity card and passport and deliver it to your doorstep. We can also arrange a New POC card for your foreign spouse from Pakistan.
8. Legalization Service: We can help you legalize your marriage certificates, affidavits, police clearance certificates, and unmarried certificates, from notary public and foreign office attestation.
At EasyTrans, we are committed to providing comprehensive services that cater to your diverse needs, ensuring convenience, affordability, and reliability every step of the way.
Thank you for choosing EasyTrans for your service needs. We look forward to serving you with excellence.
EasyTrans: Connecting Your Heart.
Thank you for your inquiry about EasyTrans. Here we provide you with an overview of our services in At EasyTrans, we pride ourselves on being a trusted, swift, and secure service that millions of customers rely on with confidence. We are the pioneer in offering a comprehensive suite of services, uniquely tailored to meet the diverse needs of our clientele, particularly from Pakistan and Indonesia.
Our range of offerings includes:
1. Money Transfer: With coverage spanning over 146 countries and acceptance of 56 different currencies, EasyTrans facilitates seamless and efficient money transfers globally.
2. Gift and Goods Sending Services: Currently available in Pakistan, Indonesia, and China, with plans for expansion to other countries, our service enables the convenient sending of gifts and goods to your loved ones.
3. Mobile Top-Up and Internet Data Packages: In more than 143 countries, EasyTrans provides convenient mobile top-up and balance services, along with internet data package purchases.
4. Legalization Services: For Pakistan and Indonesia, we offer NADRA Certificate Legalization and Buku Nikah Legalization services, ensuring compliance and authenticity.
5. Bill Payment Services: Our platform allows customers residing abroad to easily manage their finances by settling bills in their home countries remotely.
6. Tuition Fee Payment: Parents can conveniently pay their children's school and university fees in their home countries from anywhere in the world through EasyTrans.
7. Visa Renewal Service: EasyTrans offers hassle-free visa renewal services for various countries. We streamline the process, saving you time and effort.
8. Passport Renewal Service: We facilitate the renewal of passports, ensuring that you can continue your international travels smoothly and without delay.
9. ID Card Renewal Service: EasyTrans also assists with the renewal of identification cards, allowing you to maintain valid identification while living abroad. Additionally,
10. Visa Service: We also offer visa services for 18 countries.
We are honored to have served millions of customers, and with the grace of ALHAMDULILLAH, we have garnered a positive reputation in the market. Thank you once again for your trust in EasyTrans. We remain committed to connecting hearts through our services.
EasyTrans Connecting Your Heart.
EasyTrans Team.